Limited Warranty

This equipment has been carefully inspected and tested and is covered by limited warranty. We warrant all Ferno Salesmaker equipment to be free of defects in materials and workmanship.

Any Product claimed to be defective due to faulty materials or workmanship within one year after the date of purchase, will receive our prompt investigation and a fair adjustment. Obligation is limited to replacement or repair of defective components.

We cannot assume responsibility for repairs made by anyone other than an authorized Ferno Salesmaker repair center.

Repairs

Should your cart be in need of service, you may be able to repair it yourself if the damaged part is field replaceable (check parts list in the instruction manual). If so, you can order the part from your dealer. If the part does not appear to be a field-replaceable item, the cart must be returned to an authorized dealer repair facility. Please contact authorized dealer directly for details and return authorization. Please do not return any item without prior authorization. This would significantly delay work on your equipment and could result in its being misplaced or scrapped. Once returned, the repair department will contact you with an estimate before any repairs are made.

If you have any questions about cart maintenance or repairs, we will be happy to assist you. Please call 1-800-281-2278.

Important Ordering Information and Terms and Conditions of Sales

CUSTOMER SERVICE HOURS
Our order lines (Toll Free 1-800-281-2278, Local 1-858-679-2372) are available Monday through Friday from 8:00 am through 5:00 pm Pacific Standard Time. Fax line is open 24 hours (1-858-679-2374).

METHODS OF PAYMENT
We accept MasterCard, Visa, American Express, and Discover. Some products can ship C.O.D.; or call ahead for shipping charges and then prepay your order.

PRICES
Prices are subject to change without notice. All shipments will be made at prices prevailing at time of shipment. Orders requesting shipment beyond delivery schedules may be assessed a price increase.

SHIPPING
All products ship F.O.B. Poway, CA at the customer's expense unless otherwise quoted. Our shipping methods are UPS or Federal Express. Certain products will need to ship by common carrier and we will choose the best way unless otherwise requested. Specific shipment dates cannot be guaranteed, due to possible material shortages, accidents, strikes, governmental regulations and other factors and conditions beyond our control.

CANCELLATIONS
All orders are considered a firm order and cannot be canceled without our approval. All returns and cancellations must be authorized in advance and are subject to round trip shipping charges and restock fees. Materials being returned must be in salable condition and should be insured. Customer is responsible for all materials invoiced. Professional Carts, Inc. issues cancellation numbers to our customers. If you need to cancel an order call customer service and obtain your cancellation number. If product has shipped, or a custom order is in process we may not be able to fulfill your request.

DAMAGED GOODS
Please inspect merchandise immediately upon delivery and report any damage. Damaged or lost merchandise claims must be filed with the carrier within 10 days of receipt of goods. Once the product leaves any of our warehouses it becomes the property of the customer. Please follow these steps when receiving products:

1. Check your counts. If you are short a package, please note it on the carrier's delivery receipt.
2. Give a detailed inspection for damage. If the carton even appears to have damage anywhere, make sure you open and inspect your goods thoroughly. If there is damage, note it on the delivery receipt and call customer service immediately. PLEASE NOTE DAMAGE ON DELIVERY RECEIPT BUT DON'T REFUSE THE SHIPMENT!

RETURNS
No returns will be accepted without Return Authorization #. Please call the customer service department with the return request. If the product shipped is the product ordered we may request a restocking fee of up to 50%. However, custom products and some special ordered products are not returnable. All returns will be shipped back at the customer's expense, unless otherwise agreed upon.

PROFESSIONAL CARTS, INC. understands and respects our customers' need for privacy on the Internet. Because of this need, we offer the most SECURE sites we can to our customers. Because technology is ever changing, by utilizing our site, you understand and accept any risks that could occur through electronic information sharing through any of our sites, even though advertised as secure. We make every effort to ensure our customers the most private ordering processes available, but we cannot be held responsible for unforeseen or unintended access to our client information.

It is our intention at PROFESSIONAL CARTS, INC. Inc. to make our sites as secure as possible, while offering the comfort and convenience of on-line ordering to our customers. If you have a specific requirement for privacy over and above our secure site structure or have a specific question you would like to ask concerning the extent of privacy afforded by any of our sites, please contact us via e-mail at carts@professionalcarts.com, or call us toll-free at 1-800-281-2278, Mon. thru Fri., 8 a.m. to 5 p.m. PST. We will be happy to address any concerns you might have from ordering on-line.

WE PLEDGE TO OUR CUSTOMERS: That we will not release personally identifiable information about our customers, at any time, through any means, to any vendors, or other third parties without your expressly written permission. Personally identifiable information includes information such as your name, address, phone number, e-mail address, which is unique to you. Anonymous information such as site usage information, domain names and/or IP Addresses or browsers visiting our sites, is utilized for site visitation tracking information, and is aimed at bettering our presentation of site pages to our customers.

REGISTERING ON OUR SITES: We wish to assure you that when you register on any of our sites, the personal information you enter is secure, and is utilized internally for order processing, but may include some private mailings to you, our customers. If you wish to be excluded from our mailing lists, please indicate via e-mail to: carts@professionalcarts.com We will be happy to comply with your request.